Payments and Invoices

• Where can I get an invoice or receipt?
• I need an invoice with my company's details on it.
• How do I update my payment method?
• My payment failed or my card was declined.
• Can I get a refund?
• What's the "account credit" on my subscription page?
• I need past invoices or purchasing paperwork.

Where can I get an invoice or receipt for my subscription payments?

My billing system, Chargebee, will send you an invoice email for every payment. The subject line is "Python Morsels invoice".

There isn't an in-app list of past invoices, so those emails are your receipts. If you don't see them (check your spam folder too), contact us and we'll resend any invoice to you.

For one-time purchases (courses, gift redemption codes, and similar), payments go through Stripe and your receipt comes from Stripe's receipt email.

I need an invoice with my company's details on it.

If your employer is reimbursing you, or your accounting department needs an invoice with a specific name, company name, address, or VAT ID on it, email me with the details you need. I'll send you an invoice with the right details on it.

How do I update my payment method?

On your subscription page, use the "View/edit your payment method" link. It opens a secure Chargebee page where you can update your card or other payment details.

If you don't see that link (for example, if you're still in your trial), email me and I'll send you a secure link to update your payment details.

My payment failed or my card was declined.

When a renewal payment fails, the decline almost always comes from your bank, not from Python Morsels. Banks sometimes flag online charges (especially international ones) as suspicious.

To fix it:

1. Check that your card hasn't expired, and update your payment method if it has (or if you'd like to try a different card).
2. If the card looks fine, contact your bank and ask them to allow the charge, then wait for the next automatic retry.

The billing system retries failed payments automatically over the following days, so once the card issue is sorted out, your subscription usually catches up on its own. If you get stuck, email me and I'll sort it out with you.

Can I get a refund?

I offer a money-back guarantee, and I'd like you to hold me to it.

If you were charged for a renewal you meant to cancel, bought something by accident, were double-charged, or Python Morsels just isn't working out for you, email me. I'm happy to issue refunds in situations like these, and I'd rather you email me than feel stuck with a charge you didn't want.

What's the "account credit" on my subscription page?

Account credit is billing credit (money, not exercise credits) attached to your billing account. It usually comes from switching plans or from converting exercise credits. It's applied automatically to your future invoices until it runs out.

Note that account credit is different from exercise credits, which are used for claiming exercises. See Exercise Credits for those.

I need past invoices, a W-9, or purchase-order paperwork.

Email help@pythonmorsels.com. I'm happy to resend past invoices, and for company purchases I can usually accommodate W-9 forms, purchase orders, and similar paperwork.