Pausing

• How do I pause my account?
• What happens while my subscription is paused?
• What is the difference between pausing and cancelling?
• Can I pause during the trial?
• Can I put my redemption code on pause?
• Will pausing extend my account renewal date?
• What happens when I resume?
• What happens if I pause and don't resume?

How do I pause my account?

After you login, you can pause your account from your subscription page by clicking the "Pause" link.

You'll be asked to pick a resume reminder date, up to 6 months out. That's the date we'll email you a reminder to resume (pausing doesn't automatically resume on that date).

What happens while my subscription is paused?

While paused:

• You won't be billed. Renewals don't happen while your subscription is paused. (Pausing doesn't refund or extend the billing period you've already paid for, though.)
• Subscription benefits are suspended. You won't have access to premium screencasts and articles, and All Access subscribers can't claim new exercises from the Exercise Library without spending credits.
• Everything you've already claimed still works. You can keep solving and revisiting the exercises you claimed, and you can spend banked exercise credits to claim new ones.
• On the Lite plan, your monthly exercise credit keeps arriving on the 1st of each month, through the end of the billing period you've already paid for.

What is the difference between pausing and cancelling?

Neither pausing nor cancelling bills you again, and neither refunds the billing period you've already paid for. The difference is what happens to your subscription itself:

Pausing keeps your subscription, so your plan, your rate, and any discounts stay exactly as they are. If you're on a legacy plan or a discounted rate, pausing preserves it. Resuming takes one click.

Cancelling ends your subscription at the end of your current billing term, and you'll keep your full subscription benefits until then. Re-subscribing later means signing up fresh at whatever the current plans and prices are: a legacy plan or discounted rate won't survive cancellation. For more, see Cancelling.

If you expect to come back, pause. If you're done for the foreseeable future, cancel (your claimed exercises and credits will still be here if you return).

Can I pause my account during the trial?

There's no need! The trial is 3 free exercise credits with no payment details, so there's no billing to pause and no deadline to beat. Your credits never expire and will wait for you.

If you'd like to stop receiving exercise recommendation emails, set your email frequency to "Never" on your Preferences page.

Can I put my redemption code on pause?

There's no need to pause exercise credits from a redemption code: credits are never spent automatically. You choose when to claim an exercise, and unused credits simply wait in your account. They never expire.

If you'd like to stop receiving exercise reminder emails, you can:

• Set your email frequency to "Never" on your Preferences page, or
• Use the unsubscribe link at the bottom of any reminder email

You can turn the emails back on from the same Preferences page whenever you're ready.

If I have an annual plan and I pause for 3 months, will 3 months be added to my 12 month end date?

No, pausing will not extend your billing term. The months you're paused aren't added back onto your subscription when you resume.

What happens when I resume?

When you resume, your subscription benefits come back and billing picks up where it left off. You'll be billed at the start of your next billing term, as usual. If your billing term already ended while you were paused, you'll be billed immediately for the new term.

What happens if I pause and don't resume?

On your chosen resume reminder date, we'll email you a reminder to resume. If you don't act on it, we'll send a couple more reminders.

If you still haven't resumed 3 months after your reminder date, your subscription will be automatically cancelled so that you don't stay paused forever by accident. Exercise credits never expire, so any credits in your account will still be usable, even after cancellation.