- How do I pause my account?
- What is the difference between pausing and cancelling?
- Can I pause during the trial?
- Can I put my redemption code on pause?
- Will I maintain my discounted rate after pausing?
- Will pausing extend my account renewal date?
- What happens when I resume?
How do I pause my account?
After you login, you can pause your account by clicking the Subscription menu link and clicking the "Pause" link:
You'll then select a date to receive a reminder to resume.
While your subscription is paused, you'll receive an exercise credit on each day when you would have previously received an exercise assignment. These credits can be used later at any time to receive an exercise.
If you're in trial mode or if you do not have a paid, see pausing during trial.
What is the difference between pausing and canceling?
Pausing your account immediately stops the exercises. On each Monday when you would have received an exercise previously, you'll instead have an exercise credit added to your account. The exercises will then resume on the resume date you chose. The exercise credits can be used to receive a exercise assignments exercises later.
Cancelling your account will keep your exercises going until the end of the term (just before your monthly payment would have been or at the end of your annual subscription). After that you will stop being billed and you will not see anymore exercises. For more information on cancelling, see Cancelling.
Can I pause my account during the 1 month trial period?
The usual pause flow doesn't work while in trial, but you can pause exercises in trial.If you click the Disable Exercises button at the bottom of your Preferences page, you'll stop receiving exercise:
The exercise credits in your account (you'll have 4 right after you sign up) will remain in your account ready to be used when you resume.
When you decide to resume, you can click the Enable Exercises button (on the same page) and you'll start receiving exercises again (starting the following Monday):
Can I pause my redemption code?
If you're a paying user, you can pause your account from your subscription page.
If you're not a paying user, you can pause by manually disabling the usage of your exercise credits with a big red button at the bottom of your Preferences page:
When you decide to start using your exercise credits again each week, you can click the Enable Exercises button (on the same page) and you'll start receiving exercises again starting on Monday:
If I have an annual plan and I pause for 3 months, will 3 months be added to my 12 month end date?
No, pausing will not extend your next billing date. Upon resuming a paused subscription, the billing term will remain the same. Instead of changing your next billing date. To ensure you get all the exercises you've paid for, you'll have exercise credits added to your account on each day that you were paused and were supposed to receive an exercise (if you hadn't been paused).
You can spend these exercise credits at any time to get a new exercise. You can also cancel your account to start drawing from these credits automatically each week.
What happens when resuming?
When you resume, you'll start receiving exercises again and you'll start being billed again. You won't automatically start using exercise credits each week.
If you'd like to use exercise credits instead of paying, you'll need to cancel your subscription to stop being billed and start drawing from credits instead.
These exercise credits will not expire.